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Reservation policies

tules

GENERAL RESERVATION CONDITIONS

The purpose of this document is to inform about the general conditions applicable to the processing of reservations through the website https://lostulesvds.com/ (hereinafter, “the Website”).

On the Website you will find information on the availability of rooms, rates and services offered by Villas of the Sun in Los Tules. The reservations processed through the Website are formalized directly between the user and Villas of the Sun in Los Tules in their capacity as administrator of the online reservation center, without any relationship. to the legal relationship established between the two as a result of this process.

The processing of reservations implies full and unconditional acceptance of the legal notice, privacy policy and these general conditions (in their latest version). For this reason, we advise you to read these conditions before making your reservation each time you access our website, since the website reserves the right to change, modify, add or delete any part of these conditions at any time.

TERMS

The formalization of reservations through the Website is subject to the following clauses:

  1. DECLARATIONS: THE USER DECLARES:

 That he is of legal age and has full capacity to formalize the reservation, also declaring that he understands all the conditions found on the Website.

 That the information provided when making the reservation is true, complete and concise.

 Confirm the reservation requested, especially the dates indicated, the number of rooms and people, and the type of accommodation.

  1. ACCESS TO THE WEBSITE

 Access to this website is the responsibility of the user.

  1. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEBSITE:

 3.1. The reservation includes the detailed services according to the reservation conditions stipulated on the page from which the reservation is requested or formalized.

 3.2. Villas of the Sun in Los Tules does not assume any obligation or responsibility regarding those services that it does not provide directly, especially regarding any false, incomplete, outdated or inaccurate data or information about offers, products or services. , prices, characteristics and any other relevant data and information about the products and services offered through the Website by the providers.

 3.3. These general conditions must be accepted by you before formalizing the reservation. The contract can be legitimately formalized in any of the languages available on the Website.

  1. THE RESERVATION PROCESS ON THE WEBSITE CONSISTS OF 4 STEPS:

Availability: Search for dates, number of people and rooms.

Choice of room, rate.

Summary of the reservation, collection of customer data and, where appropriate, payment through virtual POS.

Booking confirmation.

Once the reservation is made, the emails and logs generated by the operation will be archived. The client will receive the reservation data by email, along with a number that will identify him (the locator).

  1. PRICE AND PAYMENT:

 5.1. At the time of reservation, a charge of 30% of the total stay will be made to your credit card.

 5.2. Children under 2 years old enter at no extra charge.

 5.3. The conditions, price and payment of the planned stay are those expressly determined in the tariff conditions included in the page on which the reservation is made.

 5.4. Promotions and offers will only be valid as long as they remain accessible to the recipients of the service.

 5.5. The prices indicated on the Website are retail prices, VAT included. The transaction will be carried out in MEXICAN PESOS, regardless of the origin of the client.

 5.6. If you find a lower price on any other website, we will match it. Our best price guarantee will apply if the offer meets the following conditions:

 Same dates of stay

Same number of adults and / or children

Same room type

Same type of regimen

Same type of rate

In addition, you must provide us with the following information:

The web page where you found the lowest rate.

A link or screenshot showing the above conditions.

Please note that the price and conditions offered on our website may change at any time, even if you request the same dates.

  1. CANCELLATIONS / MODIFICATIONS OF RESERVATIONS AND NO SHOWS:

 6.1 All cancellations have a charge of 30% of the total stay.

 6.2 In case of No Show, 30% of the total stay will be charged.

 6.3 The charge of $ 500.00 MXN per extra person that is added to the normal capacity of the room will be applied.

 6.4 All applicable charges will be made to the bank card that I provide at the time of booking. You give your express consent to the execution of said charges to address possible penalties for cancellations or non-applicable spaces.

  1. OVER SALE:

 In case of not being able to provide the hosting service contracted by the client with a reservation from the Internet, the Hotel on its own account will find adequate alternatives to supply the contracted service, which are equal to or better than the benefits originally contracted.

 7.1 The Hotel will pay one night including taxes in a similar Hotel.

 7.2 You will be offered free transportation to the new Hotel.

 7.3 At least one call will be granted to your home or office.

  1. NOTIFICATIONS

 All notifications, requests and other communications made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.

  1. Nullity of clauses

 If one or more of the clauses included in these general conditions were declared totally or partially null and void or ineffective, it will only affect said provision or the part that has been declared, and the general conditions will subsist in the rest. , considering that said provision (or the part of it affected) has not been implemented.

  1. ACCEPTANCE

 The request and formalization of the reservation necessarily implies that you expressly accept each and every one of these general conditions, considered as an integral part of the reservation and completed under the conditions of the rate and the specific applicable legislation.